For over 25 years, a name you can trust in the Data collection Industry!

SCANCORPORATION.com

Automated Data Solution Specialists

Food Service, Healthcare, Manufacturing, P.O.S. Retail, 
Utilities & Banking, Inventory Control
 
"It's all in the...Scan!"

Service and Support

All NEW ScanCorporation products purchased are covered by a one-year parts and labor warranty policy. In addition, ScanCorporation offers full service on all exsisting products, including optional low-cost annual maintenance and extended warranty programs. ScanCorp also provides marketing support, such as media analysis, and application-related support with full-time product engineers dedicated to customer service. In addition to the regional SCAN offices, we have a loyal and well-trained distributor network of automated data entry experts. Don't go-it alone. Contact us and we'll answer all your questions.

RMA Product Request

 

IMPORTANT - Please Read  ALL Non-warranty product returns will be subject to an $85.00 bench fee for diagnostic purposes. This fee applies to each individual returned item. However in many cases, multiple inspections may be completed during the initial one-hour diagnosis which would NOT increase the evaluation fee. If the repair(s) are approved, the $85.00 will be applied toward the repair(s) cost. In cases where repairs are not authorized after diagnosis, the customer will be responsible for the evaluation fee and will be given the option of having SCAN scrap the unit or return the unit to the customer with appropriate shipping charges associated. Should you need to return a product for service, please follow these instructions:

 

1) Fill in all the appropriate blanks on the following RMA form.

2) Upon proper completion of this form, click the SUBMIT button located below. Otherwise choose RESET and input information again.

3) Include in the box a copy of the returned RMA approval form/correspondence along with a SAMPLE document for testing with your shipment.

4) Write the RMA number boldly on the side or top of the box.

5) Ship via pre-paid freight to  - ScanCorporation.com ATTN: Repair Dept 110 Lithia Pinecrest Rd Ste E Brandon, FL 33511

PLEASE NOTE: SCAN's Repair Dept averages a 1-2 week 'turn-around' time which is one of the fastest in the business. If your RMA is an emergency causing unacceptable downtime, please conact our office and every effort will be made to expedite your unit or a loaner unit will be offered at our discretion.

 

 

RMA REQUEST FORM

* Indicates A Required Field. Incomplete Forms will not be accepted. Upon completion of this form, a confirmation email will be sent or phone contact will be made within 24-48 operational hours. Please assure all information entered is accurate.

Contact the Repair Dept directly at: repair@scancorporation.com